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Frequently Asked Questions
Frequently Asked Questions
Additional Frequently Asked Questions
What Payment Options Are Available Through Unitrin Direct?

It's quick and easy to make an installment payment online or over the phone.

  • You can pay online through Unitrin Direct's online policyholder services. Under Policy Services click on the "Billing and Payment Center" link.
  • You can also contact our service center at 800-437-8394 and make a payment through one of our representatives or by using your touch-tone phone.
TopHow Can I Make An Installment Payment on My Policy?

Unitrin Direct offers a variety of billing plans that can be paid in installments. Also a Pay-In-Full discount may be available in your state where you can save additional money on your policy. In most states, Unitrin Direct accepts payments by check, Visa, and MasterCard and these payments can be accepted over the phone or through our website.

How Can I Make Automatic Premium Payments (EasyPay Program)?

Enrolling in the Unitrin Direct EasyPay program is a simple and convenient way to make your scheduled premium payments. Payments will be automatically deducted from your checking or savings account at the time of your scheduled due dates. You can also make EasyPay payments through your credit or debit card. EasyPay eliminates the hassles of remembering due dates, writing checks, and paying postage to mail your payment. EasyPay not only saves you time, but it also saves you money by providing you with a discount on installment fees when you choose the option to deduct payments from your checking or savings account. You can enroll in EasyPay by contacting our service department at 1-800-437-8394, or you can enroll online by accessing Policy Service and clicking on the Enroll in EasyPay link under "Billing and Payment Center."

When Does My Unitrin Direct Auto Insurance Coverage Begin?

Once you buy your auto insurance through Unitrin Direct, your policy can typically be in effect as early as 12:01am of the following day.

TopHow Can I Use Unitrin Direct Online Policyholder Services?

For the convenience of 24/7 online access to your policy, please click on the Policy Service tab above to access or enroll in our online Policyholder Services. In addition to having complete access to your policy activity and documents, you can perform many policy transactions online:

  • Review your policy coverages
  • View and print your billing statements
  • View and print your identification cards (Not available for New Jersey policies)
  • Make online payments through your banking, credit card, or debit card account
  • Enroll in EasyPay, our automatic premium payment service
  • Make changes to your policy, like update your address and add new vehicles and drivers
  • Get answers to commonly asked questions regarding your policy and filing a claim
  • Price a premium change to a new vehicle before you purchase it
TopHow Do I Change My Online Policyholder Services Password?

To change your password, click on the “Change Password” link under “Personal Settings” after you have logged on to policyholder services.

What Do I Do if I Forget My Online Policyholder Services Password?

If you forget your password, you can retrieve it by clicking here or by clicking on the "Forgot Your Password?" link that appears on the online policyholder services sign-on page.